Confirming activated company files

After a company file is activated, once or twice a year you must confirm its activation for the life of the file. The confirmation verifies to MYOB that you are running a legal installation of your MYOB software. When confirmation is due and you attempt to open an activated company file, the Company File Confirmation window appears.

You have a period of grace in which to confirm the company file, indicated under the Confirm Your Company File heading. If you don’t want to confirm immediately, click I want to confirm my company file later and click Continue to open the file. After the period of grace expires, the company file can only be opened in read-only mode, in which you can still view transactions, print reports or export data, but will not be able to enter any data.

note : Confirming a read-only file

If you have elected to open a company file overdue for confirmation in read-only mode, but then change your mind, go to the Help menu and choose Confirm Company File. The Company File Confirmation window appears.

These procedures show you how to confirm an activated company file and set up automatic confirmation:

To confirm a company file online

1	Ensure you are connected to the Internet.

2	Open the company file you want to confirm.

3	In the Company File Confirmation window, click I want to confirm my company file online.

4	Click Continue. Your serial number and company file code are sent to the MYOB confirmation server, which returns a confirmation code and extends the file activation.

The Company File Confirmation – Confirmed window appears.

5	If you prefer your MYOB software to perform subsequent confirmations automatically, select the I want to use Automatic Confirmation option.

6	Click OK and in subsequent windows choose the options relevant to your business needs, until a command centre appears. The company file has been confirmed and you can continue to enter transactions.

note : Frequent requests to confirm

If, after confirming a company file, you are asked within a short time to confirm it again, contact Technical Support. Some reasons why this might happen are explained in Troubleshooting activated company files. Under normal circumstances, confirmation only occurs once or twice a year.

To confirm a company file by telephone

1	Open the company file you want to confirm.

2	In the Company File Confirmation window, click I want to confirm my company file by phone.

3	Click Continue. The Company File Confirmation – By Phone window appears.

4	Call MYOB on the telephone number displayed under the Company File Code field.

5	Follow the instructions to receive your confirmation code.

6	Type the confirmation code in the Confirmation Code field and click Continue.

note : Confirmation code used only once

After you confirm your company file, the confirmation code cannot be used to confirm this or any other company file again. You must get a new confirmation code from MYOB each time your MYOB software requests confirmation.

7	If you have an Internet connection and you prefer to perform subsequent confirmations automatically, select the I want to use Automatic Confirmation option.

8	Click OK and respond to subsequent windows as required until an MYOB software command centre appears. The company file has been confirmed and you can continue to enter transactions.

note : Frequent requests to confirm

If, after confirming a company file, your MYOB software asks you within a short time to confirm it again, contact Technical Support—see Troubleshooting activated company files. Under normal circumstances, confirmation occurs only once or twice a year.

To set up automatic company file confirmation

After a company file has been activated, your MYOB software asks you to confirm it once or twice a year. You can manually confirm the company file either over the Internet (see ) or by telephone (). But, if you prefer, your MYOB software can confirm company files over the Internet automatically.

note : Internet connection required

When your MYOB software attempts to confirm the activation of the company file automatically and you are not currently connected to the Internet, a window appears requesting you to connect.

1	Start your MYOB software and click Open a company file in the Welcome to MYOB Accounting window.

2	In the Open window, select the company file to be confirmed automatically and click Open.

3	Go to the Setup menu and choose Preferences.

4	In the Preferences window, click the Security tab.

5	Select the I Prefer to Use Automated Online Company File Confirmation option and click OK.

From now on, your MYOB software confirms the company file automatically and displays the notification of successful confirmation each time.

Related Topics

■	Troubleshooting activated company files

■	Activate the company file